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Frequently Asked Questions
How can I keep up with your new work? I would love it if you would! Please give me your email address and I'll sed you cool stuff throughout the year. Also, subscribe to the Chai Life Gallery Sketch Blog and you'll get a first look at the Chai on Ross's drawing board!
What's your opinion between purchasing a Chai printed on paper or white metal? The metal looks really bright and modern, with a super smooth finish. No frame is needed because the hanging hardware is integrated with the back of the metal. The paper has a beautiful hand and tooth — I think "lustrous" is a good description. Some pieces are available only on paper because it's a warmer look that complements the art.
How long will it take to receive my Chai art prints? I have a terrific team of printers and framers and they put a great deal of care into their work. With shipping, a framed piece can be received in 2-3 weeks.
Tell me about shipping? My artwork is professionally packaged and shipped via UPS Ground or UPS 2-Day. Currently, we can ship within the United States and Canada. Shipping costs are derived from the size and weight of the piece purchased.
Does Chai Life Gallery have a guarantee? What if my chai art isn't thrilling me? Chai Life Gallery offers a Satisfaction Guarantee. Once you receive your artwork at your location, take 7 days to see how perfect it is in your home or office. If you find that the art you've chose isn't resonating with you, arrange for return or exchange by calling Ross ASAP on 310-497-3716 or emailing him at rcb@ChaiLifeGallery.com with your order number, the date it was shipped to you, and your tracking number. Once we receive the artwork, we'll issue you a refund on the price of the art. Shipping costs are not refundable. [ When you first receive your artwork, please save all the packaging material. Repackage the art in its original packaging and bring it to either FedEx or UPS and send it back using the return address within 7 days. Please insure the artwork for its declared value. Items must be returned via a trackable and insured shipping carrier.]
What if the artwork arrives damaged? Call Ross ASAP on 310-497-3716 or email at rcb@ChaiLifeGallery.com and give him the order number and I ask that you provide photographs of the damaged art and packaging. Please retain and use the original packaging materials. These items are necessary to process the claim.
Do you accept commissions? Yes! Call me on 310-497-3716, email me at rcb@ChiaLifeGallery or send me a message using the Let's Talk link in the navigation.
Trusted Art Seller
This presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.
It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.
Verified Returns & Exchanges
The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.
Description of Policy from Merchant:
If your art doesn't look great in your home or office, ship your return within 7 days for a full refund. Shipping costs are not refundable. See more details on the FAQ page.
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Verified Archival Materials Used
The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.
Description from Merchant:
Museum quality Canvas and Fine Art archival prints and reproductions. 100% acid free archival cotton papers — a true museum quality appearance.
© 2017 – 2018
Ross C Berman
